CINASCEND
PRIVACY POLICY
Effective Date: 1st January 2025
1. Introduction
This Privacy Policy describes how Cinascend (“Cinascend,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you access or use our website, mobile applications, or other online services that link to this Privacy Policy (collectively, the “Services”).
Cinascend acts as the data controller for purposes of applicable United Kingdom data protection law and applicable United States federal and state privacy laws.
2. Information We Collect
We may collect the following categories of information:
• Identifiers (name, email address, postal address, telephone number).
• Account credentials (username and password).
• Payment and transaction information.
• Commercial information (purchase and enrollment history).
• Internet or electronic activity information (IP address, browser type, device identifiers, usage data).
• User-generated content.
• Audio data where speech-to-text functionality is used.
• Any other information voluntarily provided.
3. Lawful Bases for Processing (UK GDPR)
Where the UK GDPR applies, we process personal data on one or more of the following lawful bases:
• Performance of a contract (e.g., providing Services you request).
• Legitimate interests (e.g., improving Services, fraud prevention, security).
• Compliance with legal obligations.
• Consent (where required, including certain marketing communications).
Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
4. How We Use Personal Information
We use personal information for the following purposes:
• Providing, operating, and maintaining the Services.
• Processing transactions and managing user accounts.
• Communicating with users.
• Marketing and personalization (subject to applicable law).
• Security, fraud prevention, and platform integrity.
• Compliance with legal and regulatory requirements.
5. Data Subject Rights (UK)
Under the UK GDPR and Data Protection Act 2018, you may have the right to:
• Access your personal data.
• Request rectification of inaccurate data.
• Request erasure of personal data.
• Restrict processing.
• Object to processing based on legitimate interests.
• Request data portability.
• Withdraw consent where processing is based on consent.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.
6. International Transfers (UK GDPR Compliance)
Where personal data is transferred outside the United Kingdom, including to the United States, we implement appropriate safeguards in accordance with UK data protection law. Such safeguards may include the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses approved for use in the United Kingdom.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.
8. Data Security
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including measures designed to prevent unauthorized access, alteration, disclosure, or destruction.
9. Children's Privacy
The Services are not directed to children under 13. We comply with the U.S. Children’s Online Privacy Protection Act (COPPA). In the UK, we comply with the UK GDPR and applicable child data protection requirements.
10. United States Privacy Rights
Residents of certain U.S. states may have additional rights, including rights to access, delete, correct, or opt out of the sale or targeted advertising of personal information, as applicable under state law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted with a revised effective date.
12. Contact Information
Cinascend
71-75 Shelton Street
London
WC2H 9JQ
Email: [email protected]
Cookie Notice
This Cookies Notice (the “Notice”) describes how we use cookies and similar technologies to recognize you when you access our website, mobile application, or other components of our Services. It explains what these technologies are, why we use them, and the rights available to you to manage our use of them.
What Are Cookies?
Cookies are small text files placed on your computer or mobile device when you visit a website. They allow us to, among other things: (i) recognize your device; (ii) remember your preferences and settings; (iii) understand which pages of the Site you have visited; (iv) improve your experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) conduct searches and analytics; and (vi) support security and administrative functions. Cookies are returned to the originating website on each subsequent visit or to another website that recognizes them. For additional information about cookies, please visit www.allaboutcookies.org.
The term “Cookie” in this Notice is used broadly to include all comparable tracking technologies, including but not limited to web beacons, tracking pixels, and log files. Additional details regarding these tools are available in the glossary below.
Types of Information Collected and Reasons for Collection
Cookies help us better understand how visitors interact with our Site and enable us to provide an efficient and user-friendly experience. Examples of information collected through Cookies include:
- The number of visitors to the Cinascend Site, how often the Site is accessed, the pages viewed, the clicks made, and the total time spent browsing;
- The name of the website visited prior to accessing the Cinascend Site;
- Whether this is your first visit to our Site;
- Your display preferences (such as layout, size settings, language, etc.);
- Your purchases and order history; and
- Your username, password, browser type, and IP address, to recognize you on subsequent visits.
Additionally, Cookies allow us to:
- Personalize your visit: Information gathered during your visit may be used to streamline and enhance future visits;
- Tailor advertising and marketing messages: Whether provided by us or third parties; and
- Analyze user trends: We compile data on individual Site visits and analyze it in aggregated form.
Types of Cookies We Use
We utilize both first-party and third-party Cookies for several purposes. Certain Cookies are required for technical reasons to enable our Site to operate properly; these are referred to as “essential” or “strictly necessary” Cookies. Other Cookies allow us to track user interests and enhance the experience on our Site. Third parties may also serve Cookies through our Site for advertising, analytics, and related functions.
First-Party Cookies
These Cookies are placed by Cinascend and are generally used to allow you to navigate the Site and use its features.
- Essential Website Cookies: These Cookies are strictly necessary to provide services available through our Site and to enable certain features, such as access to secure areas.
- Functional Cookies: These Cookies enable you to browse our Site and use enhanced features, such as remembering language preferences or completing online purchases.
- Analytics Cookies: These Cookies collect aggregated and anonymous statistics regarding how visitors use the Site. This information helps us improve the features and functionality offered on the Site.
Third-Party Cookies
In addition to our own Cookies, certain third-party or affiliated organizations may place Cookies on your device and associate web beacons with them.
- Functional Cookies: Set by third parties supporting our Site to provide helpful services and features, such as live chat support.
- Online Behavioral Advertising Cookies: Set by our advertising partners to collect information about your browsing behavior and product or service preferences. This allows Cinascend and its advertising partners to display relevant advertisements.
- Marketing Cookies: Used by our data partners or service providers to associate activities conducted on the Site with other information they or others possess about you, including your email address.
Duration of Storage of Cookies on Your Device
Temporary Cookies: Used on secure pages to assign a session ID. These expire when you close your browser.
Permanent Cookies: These may remain on your device for 24 hours, one week, or several years depending on their function and allow us to recognize your device when you return.
Cookie Management
You may accept or decline Cookies by adjusting your browser settings. If you disable certain Cookies, some features of the Site may not function properly. Preferences must be set separately for each browser and device used.
Advertising Preferences
Google: https://myactivity.google.com/activitycontrols?pli=1
Facebook: Settings > Ads > Ad Settings
Reddit: https://www.reddit.com/personalization/
TikTok: https://www.tiktok.com/legal/cookie-policy?lang=en#how-can-i-control
Retention.com: https://app.retention.com/optout
Digital Advertising Alliance (DAA) and Network Advertising Initiative (NAI) provide additional opt-out tools at:
https://optout.privacyrights.info/?c=1
http://optout.networkadvertising.org/?c=1
https://www.privacyrights.info/appchoices
https://www.networkadvertising.org/mobile-choice
Consequences of Deactivating Cookies
If you deactivate all Cookies, some parts of the Site may not operate properly.
Changes to This Notice
This Notice may be updated periodically to reflect legal or operational changes. Please review it regularly.
Contact Us
If you have questions regarding our use of Cookies, please contact us at:
Glossary
Cookies: Text files downloaded to your device when you visit a website.
Log Files: Server files storing IP addresses, URLs, response codes, and visit data.
Web Beacons: Small electronic images used to transmit information such as IP address and browser type.